Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at petitesofties@gmail.com. Please note that returns will need to be sent to the address provided in our response email.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive and inspect your return, we'll issue your refund and notify you via email. Please note that customers are responsible for return shipping costs.

You can always reach us with any return questions at petitesofties@gmail.com.

Damages and issues

Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or if you received the wrong item, so we can make it right. Defective or damaged items are eligible for a replacement or refund regardless of the return window above.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at petitesofties@gmail.com.